We hope you love everything you buy from Little Lies, but if something isn’t quite right, eligible items can be returned in line with the Returns Policy below.

• We operate a 14-day returns window, starting from the date your order is delivered. For standard returns, please register your return through our Aftercare Portal within this period.
  Once your return has been registered, please send your item(s) back within 14 days.

• Item(s) must be unworn, unused and unwashed, with all original tags attached, and returned in a resalable condition. Lingerie, swimwear and bodysuits should be tried on over your own underwear.

• Once your order has been dispatched, you’ll receive an email with a link to your Aftercare Portal. From there, you can track your order, report an issue or register a return.

• We also offer Store Credit as a refund option. Select Store Credit when registering your return through the Aftercare Portal. Once your return has been processed, the credit will be added to your Little Lies account and can be used towards a future purchase. Store Credit is only available where the order is linked to a Little Lies customer account.

• For UK customers using our prepaid returns service, a £4.67 return postage charge will be deducted from your refund.

• International customers are responsible for arranging and paying for their return postage. We strongly recommend using a tracked service and keeping your proof of postage until your return has been processed.

• Original shipping charges are non-refundable.

• For hygiene reasons, pierced jewellery cannot be returned unless it is faulty.

Once we have received your return
Please allow up to 14 days for it to be processed. We’ll email you once your refund or store credit has been issued. Depending on your payment provider, it may take a little longer for the funds to appear in your account.

If your return tracking shows that it has reached us and you haven’t received an update after 14 days, please contact our Customer Care Team with your order number and details of the items returned.

Returns received outside our returns window or that do not meet our return conditions may be declined.

Need a different size or style? We don’t currently offer exchanges. Please place a new order for the item you’d like and return the original item in line with our Returns Policy.

International returns are accepted.

For non-faulty international returns, customers are responsible for the cost of return postage and any transport, import or customs charges generated by the return journey.

All international returns should be clearly identified on the customs declaration as “Returned Goods” or “Product Return”. This helps prevent unnecessary customs delays or charges when your parcel is returned to the UK.

Any customs charges incurred on a non-faulty return as a result of an incorrect or unclear customs declaration may be deducted from your refund where applicable.

If your item is faulty, damaged or incorrect, please report the issue through our Aftercare Portal before returning it. We’ll advise you on the appropriate return method and cover the appropriate return costs.

This section relates specifically to the return journey back to Little Lies. For information about duties and import taxes on your original order, please see our Shipping page.