How To Process A Refund
Step One
Complete the table on the returns form enclosed with your parcel. We recommend posting back to us with a tracked service to ensure it arrives safely.
We cannot be responsible for returned items that are lost in transit back to us. You must retain your proof of postage.
Step Two
You have 14 days from your delivery date to return your item. Please send your item to us at our specialist returns facility:
Little Lies Returns c/o Green Snow
Units 15-17 Mortimers Industrial Estate
Ower
SO51 6AF
Step Three
Once your item has been sent back to the returns address provided, please allow up to 14 days for your return to be processed and the funds to appear.
You will not be notified when your return arrives at Little Lies but will be notified as soon as your return has been processed.
Festive Returns
Orders placed between the 28th of November 2024 and the 27th December 2024 are valid for return until the 10th January 2025! Our regular Returns Policy applies to all gifts purchased out with this timescale and no exceptions can be made.
Returns Policy
We hope you love everything you buy from Little Lies, but we promise a full refund within our returns guidelines if you’re unhappy with your purchase.
- Item(s) must be returned within 14 days of delivery, as unfortunately any item received out with this time cannot be refunded.
- Item(s) must be unworn, unused, unwashed and in a resell-able condition with all tags still attached. In the interest of hygiene, please ensure all lingerie, swimwear and bodysuits are tried on over your own underwear. If you don’t, we can reasonably decline your refund.
- Item(s) must be returned at the customer’s expense and all original delivery charges are non-refundable. Please use a tracked service to guarantee a safe return to us. You must obtain proof of postage just in case your order is lost on its way back to us! Failure to do so may result in us not being able to process your return.
- Please note that all pierced jewellery is non-returnable.
Please allow between 7-14 working days for your parcel to be returned to Little Lies and processed by our team. An automated email will be sent to you once your return has been processed and your funds should arrive via the original method of payment shortly after this. If you haven’t heard from us within a reasonable time please contact our customer care team with your order number and details of the items returned.
We reserve the right not to refund you if you return items to us outside the terms of our returns policy.
Need an exchange of size or item? Please place a new order! All available items and sizes at the present time are on our website. You can return the unsuitable item from your original order so long as you are within the terms of our Returns Policy above.
Customs
Any customs fees are the responsibility of the customer and will not be reimbursed by Little Lies. Please check with your local mail service for information on what fees you may incur.
International returns are accepted. If the return is due to a defective or damaged item, this will be free of charge. You will be required to meet the costs of all other returns. This includes postage, transport and any associated import or customs costs where applicable.