Help Centre

Once your order has been despatched/delivered, you’ll receive an email with a link to our Aftercare Portal. From there, you can easily, report an issue. If you have any problems using the portal please don't hesitate to contact our Customer Care Team with your order number and details of the incorrect item sent, one of our customer service team will get this resolved for you ASAP.

Once your order has been despatched/delivered, you’ll receive an email with a link to our Aftercare Portal. From there, you can easily report an issue. If you have any problems using the portal please don't hesitate to contact our Customer Care Team with your order number and details of the missing item, one of our customer service team will get this resolved for you ASAP.

Faults are rare but they can happen sometimes. We understand how frustrating this can be so we do apologise. Once your order has been despatched/delivered, you’ll receive an email with a link to our Aftercare Portal. From there, you can easily report an issue. If you have any problems using the portal please don't hesitate to contact our Customer Care Team with your order number, a description of the fault and images showing the damage, we'll sort it right out.

Don't panic. Once your order has been confirmed, you’ll receive an email with a link to our Aftercare Portal. From there, you can easily edit your address within 15 minutes of placing your order. If you have any issues using the portal please don't hesitate to Contact our Customer Care Team with your order number and the new address, we'll do our best to sort this for you. Please note that delivery addresses can't be changed once the order has left our warehouse.

You can cancel your order within 30 minutes of placing it. Contact our Customer Care Team with the subject 'ORDER CHANGE REQUEST', including your name, order number and reason for cancelling and we'll do our best to sort you out.

You can make changes to your order within 30 minutes of placing it. Contact our Customer Care Team with your order number and details of the change you'd like to make - our customer service team will do their best to sort you out. However, please be aware that this cannot be guaranteed.

Please contact the Customer Care Team with the email address you used to place the order and the discount code you tried to use and we'll check it out for you.

Once you add an item to your basket, click 'View Cart'. Under the list of items, there is a section called 'Coupon Code' - enter your code here and make sure to hit 'Apply Coupon' to apply the discount.

The only discount that we offer is 10% off your first order when you sign up to our newsletter! You can sign up here and the code will be automatically emailed to you.

If you have any wholesale enquiries please contact our Customer Care Team directly.

Thanks so much for your interest in becoming an ambassador for Little Lies. We do have a brand new affiliate program which we've just set up, please head over to our affiliate page to learn more and sign up. Once you've applied, our Marketing team will review your application and will be back in touch if you've been successful.

Each newsletter you receive has an 'unsubscribe' option at the bottom. Just click on there and follow the steps. Alternatively, contact our Customer Care Team with the heading 'Unsubscribe' and we'll do it for you.

Head to the 'My Account' section of the site, where it gives you the option to log in. Click on 'Lost Your Password' and enter your email address, then hit 'Reset Password'. You'll receive an email shortly with steps on how to reset your account password.

We only use factories and suppliers who are ethically accredited to source and produce our pieces, our packaging is nearly all recyclable and we pay all our staff a fair living wage. We're still a small independent business, but becoming even more socially and environmentally friendly is at the heart of our plans as we continue to grow. If you have any further questions, just drop us a message.

We do — you can find our full Size Guide on our website, and it’s also linked on every product page. Alongside the size chart, each product listing includes detailed information about the garment’s fit in the Product Details & Fit section.

If you’re ever unsure about sizing for any style, our Customer Care Team is always here to help and can advise on both size and fit.

We're sorry to hear this. Please contact our Customer Service Team who will be happy to look into this for you.

We don't currently offer exchanges. If you'd like to swap an item for a different size or style, please send the item back to us - following our usual Returns Policy - for a full refund and place a new order for the new item.

As soon as your order has been shipped, you will receive a shipping confirmation email with a link to our Aftercare Portal, where you will find a tracking link. Our couriers will issue updates on your parcel's journey. Please ensure that you enter the correct email address and mobile phone number at checkout to allow you full control of your delivery and to ensure you receive all relevant updates.

For Click & Collect, you can find your tracking details in the InPost app, or check your inbox for an email from InPost where there’s a handy link to track your parcel.

We’ve recently gone paperless and updated our processes. Please checkout our Returns Policy for more information.

All information relating to your order is still available within your confirmation email (check your junk folder if not received) and through our Aftercare Portal, so nothing is ever lost.

As we’re now paperless, your parcel won’t include printed invoices or returns forms. If you’re sending something back and aren’t able to create your return through the portal for any reason, please contact our Customer Care Team who will be able to assist you.

Yes you can. Please include a note with your return including the order numbers. This will help the team process all returns via the correct orders.

We do not currently offer free returns.

For UK customers, a returns QR code will be available through our Aftercare Portal, making it quick and easy to drop your parcel off without needing to print a label.

For International customers, return postage is the customer’s responsibility, and all original delivery charges are non‑refundable.

If your return is due to a defective or damaged item, please contact our Customer Service Team.

Returns can take up to 10 working days to be processed but we aim to get them done as quickly as possible. As soon as your item(s) have been refunded you'll get an automated email and after this, the money should be back with you real soon. Refunds can take up to 10 working days to appear back in your account, if you haven't received your refund after this time, please contact our Customer Care Team with your order number and the items you returned and we'll take a look.

You can see our full Returns Policy here

Customs charges are applied by local governments and couriers and sit outside the cost of your order. As these fees vary by country and carrier, we’re unable to predict or absorb them, with the exception of US orders, which are shipped Duties Paid. If customs charges are not paid, your parcel may be returned to us and any return costs or fees incurred may be deducted from your refund.

This depends on your delivery country.

United States
No – US orders are shipped Duties & Taxes Paid (DDP).

You won’t be charged any customs fees on delivery. The price you pay at checkout is the final price.

European Union (EU)
Due to Brexit, EU orders may incur import VAT, customs duties, and courier handling fees. These charges have applied since 1 January 2021 and are set by local authorities. These charges are payable by the customer upon delivery.

All other international destinations
Customs taxes, duties, VAT, or handling fees may apply depending on local regulations.
These charges are payable by the customer upon delivery.

Please note:
Any customs fees (excluding US orders) are the responsibility of the customer and will not be reimbursed by Little Lies. As charges vary by country, we recommend checking with your local postal or customs service before ordering.

It depends which delivery service you choose! Take a look at our estimated delivery times on our Shipping page.

Please contact the Customer Care Team with your name and the email address you used to place the order and we'll check it out for you.

We use InPost for all Click & Collect deliveries. If you need support, check out their Help Centre directly InPost’s help page —and they also have blog’s packed with useful tips too!

When you choose Click & Collect: InPost as your shipping option, the system automatically assigns the locker closest to the delivery address provided.

After placing your order, the confirmation page will display a map and list of available InPost locker locations. You’ll have 15 minutes to select a different locker if you prefer.

Once this time has passed, the location cannot be changed. All confirmation and tracking emails will be sent to the email address associated with your order.

When you choose our Click & Collect service with InPost, you’ll receive a notification as soon as your parcel arrives at your selected location. To access your locker, simply scan the QR code or unlock it remotely via the InPost app. If you're picking up from a shop, just present your QR code to a member of staff.

Once your parcel arrives at your chosen locker, you’ll have 3 days to collect it. InPost will send a reminder when there’s just 24 hours left.

If your order isn’t picked up in time, it’ll be returned to Little Lies. Should that happen, please reach out to our Customer Service Team.

You’ll find your tracking details in the InPost app, or in your inbox—just look for an email from InPost with a handy link to follow your parcel’s journey.

Your order will arrive within 2–3 business days. As soon as it lands, InPost will email you—and if you’ve got the app, you’ll get a notification there too. Most lockers are accessible 24/7, so you can collect your parcel whenever suits you best. Just be sure to pick it up within 3 days.

Yes, they can! Just send them a screenshot of your QR code. Alternatively, they can collect your parcel using the collection code (sent to your email) along with your mobile number.

Nope, no need. If your parcel’s headed to an InPost Shop, just show your QR code to the staff—they’ll scan it to access a unique pin linked only to your order