Help Centre

Order confirmation emails are sent automatically after you place your order.

If you haven't received yours, please check your junk or spam folder and make sure you’re checking the email address used when placing your order.

If you still can't find it, please contact our Customer Care Team with your name and the email address used for your order and we’ll take a look for you.

Once your order has been confirmed, you’ll receive an email with a link to our Aftercare Portal. If you’ve received the wrong item, please use the portal to report the issue.

If you have any problems using the portal, please contact our Customer Care Team with your order number and details of the incorrect item and we’ll get it sorted for you.

Once your order has been confirmed, you’ll receive an email with a link to our Aftercare Portal. If an item is missing from your order, please use the portal to report the issue.

If you have any problems using the portal, please contact our Customer Care Team with your order number and details of the missing item and we’ll get it sorted for you.

Faults are rare, but they can happen. If you’ve received a damaged or faulty item, please use our Aftercare Portal to report the issue.

If you have any problems using the portal, please contact our Customer Care Team with your order number, a description of the fault and images showing the damage, and we’ll get it sorted for you.

Don't panic. Once your order has been confirmed, you’ll receive an email with a link to our Aftercare Portal. From there, you can easily edit your address within 15 minutes of placing your order. 

If you have any issues using the portal please don't hesitate to contact our Customer Care Team with your order number and the new address, we'll do our best to sort this for you. Please note that delivery addresses can't be changed once the order has left our warehouse.

If you need to cancel your order, please contact our Customer Care Team as soon as possible and ideally within 30 minutes of placing your order.

Our warehouse begins processing orders quickly, so we can’t guarantee that an order can be cancelled once processing has started. If we’re unable to cancel it in time, you can return eligible items in line with our Returns Policy once your order arrives.

If you need to make a change to your order, please contact our Customer Care Team as soon as possible and ideally within 30 minutes of placing your order.

Our warehouse begins processing orders quickly, so changes can’t be guaranteed once processing has started.

We accept major credit and debit cards, PayPal, Apple Pay, Google Pay and Shop Pay.

We also offer Buy Now, Pay Later options through Klarna and Clearpay, subject to eligibility.

Please contact the Customer Care Team with the email address you used to place the order and the discount code you tried to use and we'll check it out for you.

Enter your discount code in the discount code box at checkout and select Apply. Please make sure the discount is showing in your order summary before completing your purchase.

We don’t currently offer a specific NHS or student discount.

You can get 10% off your first order when you sign up to our newsletter. Your discount code will be emailed to you after signing up.

Buy Now, Pay Later (BNPL) allows you to spread the cost of your purchase over a series of smaller payments rather than paying the full amount upfront.

We currently offer:

• Clearpay
• Klarna
• PayPal Pay in 3

Yes! If your payment application is approved, we'll process and dispatch your order as normal.

Our BNPL options are typically interest-free when payments are made on time. Please check your chosen provider's terms and conditions for full details.

No. Approval decisions are made directly by Klarna, PayPal or Clearpay and are subject to their eligibility and affordability checks.

Missed payments may result in fees, restrictions on future purchases, or impact your ability to access credit. If you're struggling to make payments, please contact your provider as soon as possible.

Yes. Our usual returns policy applies. Once your return has been processed, your BNPL provider will update your payment plan or issue any eligible refund.

Little Lies cannot access or amend your BNPL agreement. For questions about payments, instalments or affordability checks, please contact your provider directly.

Clearpay Help Centre
Klarna Help Centre
PayPal Help Centre

Yes. Buy Now, Pay Later products are now regulated in the UK by the Financial Conduct Authority (FCA), providing customers with additional consumer protections and clearer information before borrowing.

Please spend responsibly and only use Buy Now, Pay Later if you're confident you can meet the repayment schedule

If you have any wholesale enquiries please contact our Customer Care Team directly.

Thanks so much for your interest in working with Little Lies. We run an Affiliate Programme for creators and partners who are a great fit for the brand.

Head over to our Affiliate Programme page to learn more and apply. Our Marketing Team will review your application and will be in touch if there’s a suitable opportunity to work together.

Each newsletter you receive has an 'unsubscribe' option at the bottom. Just click on there and follow the steps. Alternatively, contact our Customer Care Team with the heading 'Unsubscribe' and we'll do it for you.

Head to My Account and enter the email address linked to your Little Lies account.

You’ll be sent a one-time verification code by email to sign in. You don’t need a password, so there’s nothing to remember or reset.

Responsible sourcing is important to us, and we work with our suppliers and manufacturing partners to maintain appropriate standards across the production of our collections.

As an independent fashion brand, we’re continuing to improve the way we approach sourcing, packaging and our wider environmental impact as we grow.

If you have a question about the sourcing or production of a particular Little Lies piece, please contact our Customer Care Team and we’ll be happy to help.

Selected Little Lies styles may occasionally be available to pre-order before stock arrives.

The expected dispatch date will be clearly shown on the product page when you place your order. If your order contains both pre-order and in-stock items, please check the product information for details on when your order will be dispatched.

You can find more information on our Pre-Order Information page.

We do — you can find our full Size Guide on our website, and it’s also linked on every product page. Alongside the size chart, each product listing includes detailed information about the garment’s fit in the Product Details & Fit section.

If you’re ever unsure about sizing for any style, our Customer Care Team is always here to help and can advise on both size and fit.

Delivery costs depend on your destination and the service you choose.

UK Click & Collect delivery is £4,  UK Standard is £4.50 with free Standard or Click & Collect delivery available on orders over £75. Express and Next Day services are also available.

International shipping rates vary by destination.

You can find all current delivery options, prices and estimated delivery times on our Shipping page.

Yes! We ship worldwide from the UK.

We also offer Delivered Duties Paid (DDP) shipping to selected international destinations, where applicable duties and import taxes are collected at checkout.

You can find our current international delivery rates, estimated delivery times and DDP destinations on our Shipping page.

No, unfortunately we’re unable to deliver orders to PO box addresses.

Please provide a residential, business or other suitable delivery address when placing your order.

Start by checking your tracking through our Aftercare Portal, which is linked in your order confirmation email.

If your parcel is overdue, tracking hasn’t updated or it is showing as delivered but you haven’t received it, please contact our Customer Care Team with your order number and we’ll look into it for you.

We’re paperless, so your parcel won’t include a printed returns form.

To make a return, register it through our Aftercare Portal.

For UK customers, you can create a prepaid tracked return and you’ll receive a QR code, so there’s no need to print a label. A £4.67 returns fee will be deducted from your refund.

International customers are responsible for arranging and paying for their return postage.

You can find full details in our Returns Policy. If you have any problems creating your return, please contact our Customer Care Team.

We don’t currently offer exchanges. If you’d like a different size or style, please place a new order for the item you’d like and return the original item to us in line with our Returns Policy.

Once your return has been processed, your refund will be issued in accordance with our Returns Policy.

Once your order has been confirmed, you’ll receive a confirmation email with a link to our Aftercare Portal.

Once your order has been dispatched, you’ll be able to track its journey through the portal. Our couriers will also send delivery updates, so please make sure your email address and mobile number are entered correctly at checkout.

For Click & Collect orders, tracking is also available through the InPost app or the tracking link sent to you by InPost. You can visit the InPost Help Centre if you need further support.

Yes you can. Please include a note with your return including the order numbers. This will help the team process all returns via the correct orders.

We do not currently offer free returns.

For UK customers, you can create a prepaid tracked return through our Aftercare Portal. You’ll receive a QR code, so there’s no need to print a label. A £4.67 return postage charge will be deducted from your refund.

For international customers, return postage is the customer’s responsibility.

If your return is due to a faulty, damaged or incorrect item, please report the issue through our Aftercare Portal or contact our Customer Care Team.

You can find full details in our Returns Policy.

Once your return has reached us, please allow up to 14 days for it to be processed.

You can track your return through our Aftercare Portal, and you’ll receive an email once your return has been processed.

If you selected Store Credit and your order is linked to a Little Lies account, the credit will be added to your account once your return has been processed.

If you haven’t received your refund after this time, please contact our Customer Care Team with your order number and details of the items returned, and we’ll take a look for you.

You can see our full Returns Policy here

If your order was placed to one of our DDP destinations and duties and import taxes were collected at checkout, the amount paid at checkout is the final amount and there should be no additional customs duties or import taxes to pay when your parcel is delivered.

If you’ve received an unexpected customs charge on a DDP order, please contact our Customer Care Team with your order number and details of the charge so we can investigate it.

For destinations where DDP is not available, local customs duties, import taxes or carrier handling fees may be payable on delivery and are the responsibility of the customer.

If these charges are not paid, your parcel may be returned to us and any return costs or fees incurred may be deducted from your refund.

You can see full details of our DDP destinations on our Shipping page.

This depends on your delivery country.

We offer Delivered Duties Paid (DDP) shipping to selected international destinations. For eligible DDP orders, any applicable duties and import taxes are calculated and paid at checkout. The amount shown at checkout is the final amount you pay, with no additional customs duties or import taxes to pay when your parcel is delivered.

For destinations where DDP is not available, your order may be subject to local customs duties, import taxes or carrier handling fees when it arrives in your country. These charges are the responsibility of the customer.

You can see our current DDP destinations and full international delivery information on our Shipping page. Checkout will also confirm whether duties and import taxes are being collected for your order.

It depends which delivery service you choose! Take a look at our estimated delivery times on our Shipping page.

Please contact our Customer Care Team with your name and the email address you used when attempting to place the order and we’ll check it out for you.

We use InPost for all Click & Collect orders.

You can track and manage your parcel through the InPost app, or visit the InPost Help Centre if you need further support.

When you choose Click & Collect: InPost as your shipping option, the system automatically assigns the locker closest to the delivery address provided.

After placing your order, the confirmation page will display a map and list of available InPost locker locations. You’ll have 15 minutes to select a different locker if you prefer.

Once this time has passed, the location cannot be changed. All confirmation and tracking emails will be sent to the email address associated with your order.

When you choose our Click & Collect service with InPost, you’ll receive a notification as soon as your parcel arrives at your selected location. To access your locker, simply scan the QR code or unlock it remotely via the InPost app. If you're picking up from a shop, just present your QR code to a member of staff.

Once your parcel arrives at your chosen locker, you’ll have 3 days to collect it. InPost will send a reminder when there’s just 24 hours left.

If your order isn’t picked up in time, it’ll be returned to Little Lies. Should that happen, please reach out to our Customer Service Team.

You’ll find your tracking details in the InPost app, or in your inbox—just look for an email from InPost with a handy link to follow your parcel’s journey.

Click & Collect orders are estimated to arrive within 3–5 working days.

As soon as your parcel is ready to collect, InPost will email you and, if you use the InPost app, you’ll receive a notification there too.

Most InPost Lockers are accessible 24/7. You’ll have 3 days from the time your parcel arrives to collect it.

If you need any help with your collection, visit the InPost Help Centre.

Yes, they can! Just send them a screenshot of your QR code. Alternatively, they can collect your parcel using the collection code (sent to your email) along with your mobile number.

Nope, no need. If your parcel’s headed to an InPost Shop, just show your QR code to the staff—they’ll scan it to access a unique pin linked only to your order