Help Centre

We're so sorry to hear this. If you drop us an email at customerservice@little-lies.com with your order number and details of the incorrect item sent, one of our customer service team will get this resolved for you ASAP.

We're so sorry to hear this. If you drop us an email at customerservice@little-lies.com with your order number and details of the missing item, one of our customer service team will get this resolved for you ASAP.

Faults are rare but they can happen sometimes. We understand how frustrating this can be so we do apologise. Please drop us an email with your order number, a description of the fault and images showing the damage at customerservice@little-lies.com, we'll sort it right out.

Don't panic. Drop us an email at customerservice@little-lies.com with your order number and the new address, we'll do our best to sort this for you. Please note that delivery addresses can't be changed once the order has left our warehouse.

You can cancel your order within 30 minutes of placing it. Drop us an email at customerservice@little-lies.com with the subject 'ORDER CHANGE REQUEST', including your name, order number and reason for cancelling and we'll do our best to sort you out.

You can make changes to your order within 30 minutes of placing it. Drop us an email at customerservice@little-lies.com with your order number and details of the change you'd like to make - our customer service team will do their best to sort you out. However, please be aware that this cannot be guaranteed.

Please drop us an email at customerservice@little-lies.com with the email address you used to place the order and the discount code you tried to use and we'll check it out for you.

Once you add an item to your basket, click 'View Cart'. Under the list of items, there is a section called 'Coupon Code' - enter your code here and make sure to hit 'Apply Coupon' to apply the discount.

The only discount that we offer is 15% off your first order when you sign up to our newsletter! You can sign up here and the code will be automatically emailed to you.

If you have any wholesale enquiries please contact us directly.

Thanks so much for your interest in becoming an ambassador for Little Lies. We do have a brand new affiliate program which we've just set up, please head over to our affiliate page to learn more and sign up. Once you've applied, our Marketing team will review your application and will be back in touch if you've been successful.

Each newsletter you receive has an 'unsubscribe' option at the bottom. Just click on there and follow the steps. Alternatively, drop us an email at customerservice@little-lies.com with the heading 'Unsubscribe' and we'll do it for you.

Head to the 'My Account' section of the site, where it gives you the option to log in. Click on 'Lost Your Password' and enter your email address, then hit 'Reset Password'. You'll receive an email shortly with steps on how to reset your account password.

We only use factories and suppliers who are ethically accredited to source and produce our pieces, our packaging is nearly all recyclable and we pay all our staff a fair living wage. We're still a small independent business, but becoming even more socially and environmentally friendly is at the heart of our plans as we continue to grow. If you have any further questions, just drop us a message.

We do, this is our Size Guide
you will also see the size information in the Size Guide link on our product listings.

In addition to size, all listings provide additional informaiton on the garment fit in the Product Details & Fit section on the product pages.

If you're ever unsure on sizing on any of our styles, please drop us a message and we'll be able to help advise on the size and the fit!

We're sorry to hear this. Please contact our Customer Service Team who will be happy to look into this for you.

We don't currently offer exchanges. If you'd like to swap an item for a different size or style, please send the item back to us - following our usual returns procedure - for a full refund and place a new order for the new item.

As soon as your order has been shipped, you will receive a shipping confirmation email with all of the details to track your order. Our couriers will issue updates on your parcel's journey. Please ensure that you enter the correct email address and mobile phone number at checkout to allow you full control of your delivery and to ensure you receive all relevant updates.

There should be two pieces of paperwork in with your order; a paper copy of your order invoice and your returns form. If you can't find it, don't worry. If you could please pop a little note in with your return, with your name, order number and reason for returning - we'll be able to process your return with this.

Yes you can. Please make sure to note down each separate order number on your returns form to ensure that we can process all returns via the correct orders.

We don't currently offer free returns, items must be returned at the customer's expense and all original delivery charges are non-refundable. If the return is due to a defective or damaged item, this will be free of charge.

Returns can take up to 10 working days to be processed but we aim to get 'em done as quickly as possible. As soon as your item(s) have been refunded you'll get an automated email and after this, the money should be back with you real soon. Refunds can take up to 10 working days to appear back in your account, if you haven't received your refund after this time, please contact our customer service team at customerservice@little-lies.com with your order number and the items you returned and we'll take a look.

We hope you love everything you buy from Little Lies, but we promise a full refund within our returns guidelines if you’re unhappy with your purchase. Item(s) must be returned within 14 days of delivery, as unfortunately any item received out with this time cannot be refunded. Items must be unworn, unused, unwashed and in a resell-able condition with all tags still attached. In the interest of hygiene, please ensure all lingerie, swimwear and bodysuits are tried on over your own underwear. If you don’t, we can reasonably decline your refund.

Items must be returned at the customer’s expense and all original delivery charges are non-refundable. If the return is due to a defective or damaged item, please drop us an email at customercare@little-lies.com and we'll sort this out! Please use a tracked service to guarantee a safe return to us. You must obtain proof of postage just in case your order is lost on its way back to us! Failure to do so may result in us not being able to process your return.

Please allow between 7-14 working days for your parcel to be returned to Little Lies and processed by our team. An automated email will be sent to you once your return has been processed and your funds should arrive via the original method of payment shortly after this. If you haven’t heard from us within a reasonable time please contact our Customer Care Team with your order number and details of the items returned.

We reserve the right not to refund you if you return items to us outside the terms of our Returns Policy.

Please note that all pierced jewellery is non-returnable.

If you haven't paid the charge and no longer want the items the best thing to do in this circumstance is refuse the shipment and it will be automatically sent back to us. Once it arrives back at our warehouse, we will be able to refund your order in full. Please note that from now on, all orders you place from UK retailers will be subject to a customs fee once it arrives in your country.

Unfortunately, due to Brexit, customs taxes are now expected when shopping in the EU from the UK. It's an additional charge for importing that has been in force since January 1st 2021 and is sadly out with our control. We're not able to advise an estimated amount for the charge as it's different for each country, but we'd recommend checking with your local mail service for information on what fees you may incur. Any customs fees are the responsibility of the customer and will not be reimbursed by Little Lies.

It depends which delivery service you choose! Take a look at our estimated delivery times on our shipping page.

Please drop us an email at customerservice@little-lies.com with your name and the email address you used to place the order and we'll check it out for you.